Implementing Microsoft Dynamics 365 Customer Engagement

Integration architecture

In this section, we provide more details about Dynamics 365 CE integration architecture, such as if we are going to integrate Dynamics 365 CE with any other Microsoft or non-Microsoft products. For example, in our case, we are going to integrate Dynamics 365 CE with Microsoft Flow to update vehicle owners about their vehicle service status.

You can see the example in the following diagram: 

When an auto service record is updated, it will trigger a Microsoft Flow integration and will send an SMS notification to the customer. We will be discussing this further in later chapters when we come to discuss integration options ...