Implementing Microsoft Dynamics 365 Customer Engagement

Workshops

Another technique to gather requirements from a large number of people is by conducting workshops. Workshops can be conducted based on the divisions of the organization wherein the team can provide their views, and we can get quality information after a group discussion. In some requirement-gathering techniques, we deal with individual people who may provide their personal ideas that may not match with the object of implementing Dynamics 365 CE. In the case of workshops, as multiple people are involved, we will only get requirements that match the organization's objective. While conducting workshops, we need to make sure to involve the right people.

Compared to other methods, it is an expensive way to gather requirements as a large ...