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Implementing Microsoft Dynamics 365 Customer Engagement
book

Implementing Microsoft Dynamics 365 Customer Engagement

by Mahender Pal
March 2020
Beginner to intermediate
426 pages
13h 11m
English
Packt Publishing
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement

Testing and User Training Planning

This chapter will help you understand how to prepare a test plan document and what common sections are included. We will discuss the different options for testing Dynamics 365 CE, such as manual or automated testing. You will also learn the difference between manual testing and automated testing. Later, we will discuss User Acceptance Testing (UAT) and how to perform it. Finally, we will discuss how to prepare an end user training plan and how to conduct end user training to make the implementation of Dynamics 365 CE successful.

The main topics that we are going to discuss in this chapter are as follows: 

  • Preparing a test plan
  • Conducting manual testing
  • Conducting automated testing
  • Conducting UAT
  • Preparing ...
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Publisher Resources

ISBN: 9781838556877