March 2020
Beginner to intermediate
426 pages
13h 11m
English
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement
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Introduction to Dynamics 365 CE
After Dynamics CRM 2016 update 8.1 (in earlier versions, it was known as Dynamics CRM), we got the service update 8.2 release and Microsoft rebranded Dynamics CRM to Dynamics 365 CE. Just like other versions, Dynamics 365 did not come with a major release but with a service update for their online customers that was applied to on-premise customers as well. Dynamics 365 CE is a combination of sales, marketing, customer service, field service, project service apps, and other services. It is a new generation intelligence CRM application. All first-party apps, such as Sales, Marketing, Customer Service, Field Service, and Product Service Automation, are highly customizable and extendable, and all these apps provide ...
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