Implementing Microsoft Dynamics 365 Customer Engagement

Identifying roles and responsibilities

Another piece of information that you should have when preparing a project plan is to identify the roles and responsibilities of the respective team members. Roles and responsibility details, provided in the project plan, includes any responsibility of the business and stakeholders—for example, approving documentation; the responsibility of the project managers, such as how they will be executing the whole Dynamics 365 CE implementation; and so on. It also includes the responsibility of the development team, resources who will be working on a user story or task, who will be executing test cases, who will report bugs back to the development team, and so on. Alongside this information, we also need to ...