March 2020
Beginner to intermediate
426 pages
13h 11m
English
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement
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Communication and Collaboration
These settings can be used to relate our entity with other entities and services, for better communication and collaboration. We have the following options available under these settings:
- The Feedback option is used to capture feedback from the user for the entity record. For example, we can use this setting to capture customer service experiences with HIMBAP Auto Service Center in the Auto Service entity.
- The Notes option is used as a free text area in an entity record, where we can also upload documents to our entity record.
- The Activities option is used to allow activity support for our entity. If we want to create activity records related to our entity, we can select this option.
- The Connections option ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.