Implementing Microsoft Dynamics 365 Customer Engagement

Microsoft Sure Step – phases

The Microsoft Sure Step methodology also implemented a series of phases. Every phase has its own importance. Let's have a closer look at these phases one by one:

• Diagnostic: The main objective of this phase is to find out what is required. Customer requirements are gathered and appropriate Microsoft Dynamics applications are demonstrated to the customer based on their key requirements. Sometimes, a small Proof Of Concept (POC) is also built to show the capability of Microsoft Dynamics products. All of the requirements are collected in a requirement specification document. Once requirements are captured, the project moves to the next phase.
• Analysis: In this phase, the requirement documents produced in an earlier ...