March 2020
Beginner to intermediate
426 pages
13h 11m
English
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement
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Understanding Dynamics 365 CE customization
All Dynamics 365 CE first-party apps (apps that are built by Microsoft and come with the Dynamics 365 CE vanilla setup) provide a generic business experience. For example, the Sales app provides us with a core set of features required to implement an end-to-end generic sales process. This involves commonly used business entities to store your customer data, business process flows to guide and complete your sales process, and generic business intelligence tools such as dashboards, charts, and reports. All of these processes can be modified—if required—based on our business-specific requirements, and also to provide end users with a personalized experience. Dynamics 365 CE Power Platform allows us ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.