Implementing Microsoft Dynamics 365 Customer Engagement

Introduction to Dynamics 365

If you are new to the Microsoft Dynamics product family and haven't worked with Dynamics before, you can consider it a collection of business applications. Now, you might be wondering, what a business application is? This is a piece of software that is specially built for automating business activities. In this case, business activities mean the processes used in the various departments of a business. These processes are dependent on the type of business you are doing.

For example, if you are running a service-based company, your process automation will be related to the services that you provide to your customer. An automobile service company can use business applications to manage their daily service requests, ...