March 2020
Beginner to intermediate
426 pages
13h 11m
English
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement
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Service
This tab is used to configure service app-related settings. For example, we want to enable/disable a service-level agreement (SLA) for all of the entities where an SLA is enabled. We can also configure options here to decide if we want to apply an SLA on the entity records automatically or if we want to apply it when the SLA is selected manually on the entity record.
In this tab, we can also set up record status when we want to pause an SLA. For example, when the case is on hold, we may not wish to track the SLA. Lastly, we have the option to apply default entitlement to case records based on the customer when a case is created or updated.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.