Implementing Microsoft Dynamics 365 Customer Engagement

Relevance Search

Another new feature that's been added to Dynamics 365 CE is Relevance Search, which allows you to search records across multiple entities. This search utilizes the Azure search index. When Relevance Search is enabled in Dynamics 365 CE, we can select an entity that we want to include in the search. After that, the enabled entities data is synced to the Azure search index. Later on, while you are searching for data, your search is performed against the Azure search index.

The great thing about this search is that it can look for the search text in the documents attached to notes, emails, and appointments. Using Relevance Search can provide faster results as it is using Azure technology, but while selecting entities for Relevance ...