March 2020
Beginner to intermediate
426 pages
13h 11m
English
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement
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Open-ended questions
Open-ended questions are an important way to get a team's view about the current system, how they use it, and what goal they want to achieve through Dynamics 365 CE implementation. These questions can't be answered in one word—for example, yes or no. The answers to these questions can be provided in one or two lines. These questions are dependent on the Dynamics 365 CE apps that they are going to use. The following are some examples of open-ended questions for Dynamics 365 CE implementation for the HIMBAP Auto Service Center:
- What is your objective for implementing Dynamics 365 CE?
- What are the main business processes?
- What are your day-to-day activities?
- What is your pain point in the current system?
- How many users ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.