March 2020
Beginner to intermediate
426 pages
13h 11m
English
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement
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Customer Service
The Customer Service app is similar to the service module that's present in Dynamics CRM. This app provides features that will help you provide better customer service experience to your clients. This app has built-in features for creating and managing cases, case routing, product management, service scheduling, knowledgebase management, and case entitlement management, has a service calendar, and also has business intelligence features for a 360-degree view of customer cases.
The following is a screenshot of a case form in the Unified Interface client. Here, you can see how sections such as Summary, Details, and Case Relationships and command buttons are rendered:
If you open a case form (you can open an existing case record ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.