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Implementing Microsoft Dynamics 365 Customer Engagement
book

Implementing Microsoft Dynamics 365 Customer Engagement

by Mahender Pal
March 2020
Beginner to intermediate
426 pages
13h 11m
English
Packt Publishing
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement

Extending Dynamics 365 CE – Fit-Gap analysis

Microsoft Dynamics 365 CE gives us an extensive extendable platform that provides support for writing custom extensions for Dynamics 365 CE. After completing earlier Fit-Gap analysis activities, we may find some of the requirements can't be achieved using configuration or customization. To implement those requirements, we may need to write custom extensions using Dynamics 365 CE software development kit (SDK).

Microsoft Dynamics 365 CE SDK provides a setup for tools that we can use to write custom extensions for Microsoft Dynamics 365 CE.

Your customers may be looking to apply specific business logic that they want to trigger on specific events—for example, creating service tasks as soon as a new ...

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Publisher Resources

ISBN: 9781838556877