Implementing Microsoft Dynamics 365 Customer Engagement

Summary

In this chapter, you learned about Dynamics 365 CE solution deployment options and go-live support. We discussed the different options available for deploying solutions from one environment to another. We also discussed both manual and automated options for deployment. Later, we discussed Dynamics 365 CE go-live checklists and configuration. We also discussed why we need post-go-live support and how we can get it. Finally, we discussed Dynamics 365 CE maintenance activities. 

We started our journey of Dynamics 365 CE implementation with the introduction of different implementation methodologies. We discussed different approaches that we can use to gather requirements and perform requirement analysis. We also discussed different customization ...