March 2020
Beginner to intermediate
426 pages
13h 11m
English
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement
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USD client
The Unified Service Desk (USD) client is mainly used by the service department so that they can work with different applications under a single interface. It provides many out-of-the-box features that are required by the service industry. For example, call centers require telephonic integration and call script support. Users can configure the USD easily based on their requirements, and custom controls can be developed if required. Users can easily access all the data for their customers from associated applications, instead of switching over to different applications. This helps call center employees answer customer queries quickly and easily.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.