March 2020
Beginner to intermediate
426 pages
13h 11m
English
Content preview from Implementing Microsoft Dynamics 365 Customer Engagement
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Interview
This is the most common and effective method for requirement gathering. Using this technique, we can directly communicate with the stakeholders and key users to understand their requirements and objectives for implementing a Dynamics 365 CE application. Interviews are done by having face-to-face interaction; this can either be one-to-one or it can be in groups. The interview should always be pre-planned, based on the availability of the respective teams. While preparing interview questions, we can include the following types of questions in our interview:
- Open-ended questions
- Closed-ended questions
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.