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201 GREAT IDEAS for Your SMALL BUSINESS, Third Edition by Jane Applegate

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GREAT 135 IDEA: Write Clear Job Descriptions

Big companies always prepare extremely detailed job descriptions. You should, too. Putting everything in writing avoids confusion and boosts productivity. It also helps when it's time to cross-train your employees to cover for each other. (Cross-training is essential for a small business.) Be sure to update your job descriptions every six months and also whenever you hire new people or retain consultants.

If you think writing down job descriptions is a waste of time, try this: Walk around the office asking people to tell you exactly what they do every day. They may think you are crazy, but I bet you will be very surprised at what they tell you. What you hired them to do and what they are actually doing ...

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