Managing Up
34
the values that underlie them often mean more. Lis-
tening with a keen ear and observing with a sharp eye
can make all the difference in understanding, not just
labeling, your manager’s communication style.
Consider the statement “My door is always open,”
which many bosses make to their direct reports. That
seemingly transparent sentence can have a variety of
meanings. Here are three examples:
Rebecca:
When she says, “My door is always open,” Rebecca
means it literally. To foster honesty and camarade-
rie, she wants people to feel free to approach her in
person at any time. It invigorates her when a direct
report has an idea and spontaneously pops into her
offi ce to share it. When a problem arises, she wants to
hear about it immediately, ...