HBR 20-Minute Manager Boxed Set (10 Books) (HBR 20-Minute Manager Series)

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75

Index

authority, reactions to, 13–14

boss

See also manager

responses to authority of,

13–14

toxic, dealing with, 43–46

collaboration, 25, 28, 58

communication

about problems and oppor-

tunities, 38–40

disagreements, 40–42, 47

listening and observation

skills, 33–38

with manager, 33–47

strategic, 57–58

with toxic boss, 43–46

confl ict, approaches to, 18

counterdependency, 13

credibility, establishing,

52–54

cross-functional teams, 53–54

deadlines, 37, 56

delegating, 29

dependency, 13

direct reports

delegating to, 29

management of, 25

disagreements, 40–42, 47

expectations

limits of managing up and,

29–30

of manager, 23–26

managing, 23–30

setting your own, 27–29

expertise, establishing,

53–54

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