
57
Handling Di cult
Feedback Situations
I
n most cases giving feedback proceeds smoothly
and ends positively, even if the feedback is cor-
rective. Sometimes, though, the situation may be
more complicated. This chapter focuses on common
feedback scenarios that present special challenges.
Dealing with noncommunicators
Some people are unresponsive when confronted with
feedback, even when it is positive. The reasons for
this may vary from a simple fear of not being liked,
to preconceived notions about the person delivering
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