
27
Conducting a Feedback
Discussion
T
he goal of a feedback conversation is to re-
inforce positive behavior or improve perfor-
mance. When giving corrective feedback in
particular, don’t just air your grievances or criticize;
focus on the future by conveying the specifi c changes
you want the person to make. That starts with careful
planning.
Plan the interaction
No matter how quickly you need to give feedback to an
employee, it’s essential to prepare for the encounter.
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