May 2015
Beginner
1244 pages
13h 49m
English
book
HBR 20-Minute Manager Boxed Set (10 Books) (HBR 20-Minute Manager Series)
by Harvard Business Review
Content preview from HBR 20-Minute Manager Boxed Set (10 Books) (HBR 20-Minute Manager Series)
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Conducting a Feedback Discussion
37
encourage her to explain her behavior in her own
words. Pay close attention to how she responds. Spe-
cifi cally, you should do the following:
• Listen actively. Concentrate on the recipient’s
message and its implications rather than on
your response. In particular, listen to what she is
describing and what images and metaphors she
uses, and if you don’t understand something, ask.
• Notice nonverbal cues. Take note of the recipi-
ent’s body language and tone. Does her tone of
voice and facial expression match what she’s
saying? Does her body language appear tense or
uncomfortable? Comment on what you see and
ask her to tell you more about it. (“Judy, you
seem angry. Did something I said seem unfair
to you? T ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.