
73
Creating a Receptive
Climate for Feedback
F
eedback is most likely to be accepted and lead
to positive change when the recipient be-
lieves that the person giving it is reliable and
has good intentions. As a leader, creating a general
climate that encourages feedback is the most effective
way to help all those who give feedback in your work-
place—yourself included—earn that kind of trust.
Make feedback a priority
Frame feedback—positive or corrective—as an ongo-
ing process, not an occasional and arbitrary comment
H6569.indb 73H6569.indb 73 8/5/14 11:44 AM8/5/14 11:44 AM