Giving E ective Feedback
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Feedback should always be based on these pa-
rameters so it doesn’t feel arbitrary.
• Encourage questions. State openly that em-
ployees should never be afraid to ask for clari-
fi cation if either their work expectations or the
feedback they’ve received are unclear.
• Make it okay to say no. One risk in feedback-
rich cultures is that people feel obligated to say
“Of course,” when asked, “Can I give you some
feedback?” Timing your feedback is an impor-
tant part of the process. The freedom to post-
pone such conversations when people are not
ready to have them ensures that when they do
take place, all participants are willing parties.
The more you create a general climate of giving
useful feedback, the more natural the ...