May 2015
Beginner
1244 pages
13h 49m
English
book
HBR 20-Minute Manager Boxed Set (10 Books) (HBR 20-Minute Manager Series)
by Harvard Business Review
Content preview from HBR 20-Minute Manager Boxed Set (10 Books) (HBR 20-Minute Manager Series)
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Giving E ective Feedback
62
• Soften his defensive posture with phrases that
show him that he’s being heard, such as “I hear
what you’re telling me” or “That’s an impor-
tant perspective.” In addition, note points of
agreement between you to establish common
ground. Comments like “You and I are on the
same page about that” help to convey that you
want to work with—rather than against—the
other person.
• Remain composed. Speak slowly, calmly, and
clearly. Avoid phrasing that might be inter-
preted as judgmental. For example, “Can you
help me understand that point a bit better?” is
much less confrontational than “I have no idea
what you mean.”
• Redirect his focus away from the point of dis-
sension. Work on building small agreements
about basic ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.