May 2015
Beginner
1244 pages
13h 49m
English
book
HBR 20-Minute Manager Boxed Set (10 Books) (HBR 20-Minute Manager Series)
by Harvard Business Review
Content preview from HBR 20-Minute Manager Boxed Set (10 Books) (HBR 20-Minute Manager Series)
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
3
Why Feedback Matters
Y
ou’ve just received word that one of your di-
rect reports, Judy, an IT help desk provider,
was rude to a customer on the phone. You
work well with Judy; she is one of your top perform-
ers and has never had a complaint fi led against her.
But the customer was very upset after the call. Is it
worth raising the issue with Judy and risking your re-
lationship with her?
Yes. Giving constructive feedback when it’s needed
is essential to creating a productive work environ-
ment—and it doesn’t have to threaten your relation-
ships. But you must give that feedback in the right
way, so that the person receiving it can use what he
H6569.indb ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.