Software Architect's Handbook

Addressing the concerns of others

In an organization, many stakeholders may come to the software architect with concerns over a software product or process. Although the priority and legitimacy of these concerns will vary, look to address these concerns as promptly as possible.

If an issue is left unresolved, it could be escalated to others in the organization. It may appear to be a bigger issue than it really is. When someone brings a concern to you, you want to make sure that person knows that you have listened to their concern, understand it, and will take appropriate action for it. If no action is going to be taken, explain the reasons behind that decision, and make sure the person knows that at least their concern has been noted.