Software Architect's Handbook

Interviews

One way to elicit requirements is to conduct interviews with stakeholders. Interviews for this purpose can either be conducted formally or informally. Each interview session should either be with a single person or a small group. If it is with more than one person, you don't want to have too many people in the session or you risk not getting the maximum amount of information from each individual stakeholder.

One or more people can ask questions, and at least one person should be designated to take notes. Ask open-ended questions to spur discussion and get information, and closed-ended questions can be used to confirm facts.

As with all of the techniques, the success of interviews depends on the knowledge of the interviewee, as ...