Providing a good help system
Designing a system that is highly usable also means that it should be designed to allow users to easily learn how to use it. A thorough and up-to-date help system makes an application easier to learn. Whether you are developing a desktop application or a web-based one, ensure that you have a help system that is extensive enough for the given application so that it will be of use to people. Depending on the software, who is using it, and how it is being used, an overall help system may include tooltips, online help, product manuals, tutorials, frequently asked questions (FAQs), a knowledge base/discussion forum, training events, and ways to submit support cases.
This is not to say that a help system is the primary ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access