Software Architect's Handbook

Courteousness

When communicating with others, be courteous. Courtesy in your communications is being respectful of others. Politeness and fairness in all of your communications will make those who are listening to you more willing to embrace and absorb your message. Courteous communication fosters a positive work environment and will strengthen work relationships.

Be thoughtful, tactful, and respectful of the recipients of your communication. Be aware of any cultural differences that may exist between you and the recipients of your message to ensure that you do not offend anyone. Use nondiscriminatory words and expressions to ensure everyone is treated equally in terms of gender, race, religion, and ethnicity.