January 2026
Intermediate to advanced
776 pages
29h 22m
English
book
Armstrong's Handbook of Human Resource Management Practice, 17th Edition
by Michael Armstrong, Stephen Taylor
Content preview from Armstrong's Handbook of Human Resource Management Practice, 17th Edition
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79 Learning and development skills
Chapter objectives
The aim of this chapter is to describe the basic learning and development skills HR professionals need to possess to carry out L&D activities themselves and advise line managers on how they should undertake this important part of their responsibilities. The chapter deals with the skills under the following headings:
Coaching
Mentoring
Facilitating
Job instruction
Coaching
Coaching is a personal (usually one-to-one) approach that enables people to develop their skills and knowledge and improve their performance. As Whitmore (2002) suggested: ‘Coaching is unlocking a person’s potential to maximize their own performance. It is helping them to learn rather than teaching them.’ Clutterbuck ...
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