January 2026
Intermediate to advanced
776 pages
29h 22m
English
book
Armstrong's Handbook of Human Resource Management Practice, 17th Edition
by Michael Armstrong, Stephen Taylor
Content preview from Armstrong's Handbook of Human Resource Management Practice, 17th Edition
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85 Managing conflict
Chapter objectives
The aim of this chapter is to describe the role of HR professionals when they are involved in resolving conflict. It is set out under the following headings:
The nature of conflict
Handling inter-group conflict
Handling interpersonal conflict
Resolving conflict between team members
The nature of conflict
Conflict is inevitable in organizations because they function by means of adjustments and compromises among competitive elements in their structure and membership. Conflict often arises when there is change, because it may be seen as a threat to be challenged or resisted, or when there is frustration – this may produce an aggressive reaction: fight rather than flight.
Conflict is not necessarily negative ...
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