January 2026
Intermediate to advanced
776 pages
29h 22m
English
book
Armstrong's Handbook of Human Resource Management Practice, 17th Edition
by Michael Armstrong, Stephen Taylor
Content preview from Armstrong's Handbook of Human Resource Management Practice, 17th Edition
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38 The employee experience
Chapter objectives
The aim of this chapter is to explore the concept of the employee experience as a framework for employment practices. It is set out under the following headings:
The employee experience defined
The concept of the employee experience
Improving the employee experience
The employee experience defined
The ‘employee experience’ is what happens to people at work and how they feel about it. As noted by Morgan (2017), it encompasses all the interactions between an organization and its employees. Plaskoff (2017: 136) wrote that: ‘The employee journey has many milestones and interactions, and the quality of employee experience has a direct influence on employee satisfaction.’ Organizations need to take ...
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