January 2026
Intermediate to advanced
776 pages
29h 22m
English
book
Armstrong's Handbook of Human Resource Management Practice, 17th Edition
by Michael Armstrong, Stephen Taylor
Content preview from Armstrong's Handbook of Human Resource Management Practice, 17th Edition
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87 Change management skills
Chapter objectives
The aim of this chapter is to provide guidance on what can sometimes be the toughest challenge faced by HR professionals – managing change when introducing new policies and practices. The chapter is set out under the following headings:
The process of change management
The role of HR professionals in managing change
The skills required to manage change
The process of change management
Change management is about ensuring that change happens in a considered way with the maximum degree of acceptance and the minimum amount of disruption. Leading and facilitating change is a systematic process for initiating and achieving continuous improvement and the smooth implementation of new developments and ...
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