January 2026
Intermediate to advanced
776 pages
29h 22m
English
book
Armstrong's Handbook of Human Resource Management Practice, 17th Edition
by Michael Armstrong, Stephen Taylor
Content preview from Armstrong's Handbook of Human Resource Management Practice, 17th Edition
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30 Organization development
Chapter objectives
The aim of this chapter is to describe how organization development functions as a means of improving organizational effectiveness. It is set out under the following headings:
Organization development defined
The nature of organization development
The story of organization development
The organization development consulting cycle
Diagnosis
Diagnostics
Organization development interventions
Organization development programmes
Organization development defined
Organization development (OD) is a systematic approach to improving organizational capability that is concerned with process – how things get done. As expressed by Michael Beer (1980: 10), OD operates as: ‘A system wide process of data collection, ...
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