January 2026
Intermediate to advanced
776 pages
29h 22m
English
book
Armstrong's Handbook of Human Resource Management Practice, 17th Edition
by Michael Armstrong, Stephen Taylor
Content preview from Armstrong's Handbook of Human Resource Management Practice, 17th Edition
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84 Handling challenging conversations
Chapter objectives
The aim of this chapter is to provide guidance on how to conduct the challenging conversations that HR professionals frequently have to conduct when dealing with people problems. It is set out under the following headings:
The nature of challenging conversations
Conducting a challenging conversation
Approach to handling a challenging conversation
Holding meetings to discuss problems
Holding meetings to convey bad news
The nature of challenging conversations
A challenging conversation is one that is difficult to handle because it is about an emotional or sensitive issue – especially a personal one – or involves persuading someone to do or accept something that they don’t agree with ...
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