January 2026
Intermediate to advanced
776 pages
29h 22m
English
book
Armstrong's Handbook of Human Resource Management Practice, 17th Edition
by Michael Armstrong, Stephen Taylor
Content preview from Armstrong's Handbook of Human Resource Management Practice, 17th Edition
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18 Digital HRM
Chapter objectives
The aim of this chapter is to describe how digital techniques other than artificial intelligence are used in HRM. It is set out under the following headings:
Digital HRM defined
The purpose of digital HRM
The uses of digital HRM
Minimizing bias
Digital transformation
Human Resource Information System (HRIS)
Digital HRM defined
Digital HRM is the use of digital technologies in the form of web-based applications. These include Human Resource Information Systems (HRIS), using cloud technologies and various other technologies such as chatbots, social media and smartphones. It also includes artificial intelligence (AI) (which is covered in Chapter 19).
‘Digital’ is strictly defined as the representation of values ...
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