January 2026
Intermediate to advanced
776 pages
29h 22m
English
book
Armstrong's Handbook of Human Resource Management Practice, 17th Edition
by Michael Armstrong, Stephen Taylor
Content preview from Armstrong's Handbook of Human Resource Management Practice, 17th Edition
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50 The process of performance management
Chapter objectives
This chapter aims to describe how performance management systems work, including its role in skills development and the use of 360-degree (multi-source) feedback. It also aims to review the issues that arise in doing so and examine ways of dealing with those issues. It is set out under the following headings:
Performance management systems
Performance and development planning
Implementing
Monitoring
Reviewing
Performance management and skills
360-degree feedback
Performance management issues
Responses to the issues
Managing performance – the role of line managers
Performance leadership
The way ahead
Performance management systems
The term ‘performance management’ emerged in the ...
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