January 2026
Intermediate to advanced
776 pages
29h 22m
English
book
Armstrong's Handbook of Human Resource Management Practice, 17th Edition
by Michael Armstrong, Stephen Taylor
Content preview from Armstrong's Handbook of Human Resource Management Practice, 17th Edition
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20 Knowledge management
Chapter objectives
The aim of this chapter is to describe how knowledge should be managed to the advantage of the organization. It is set out under the following headings:
Knowledge management defined
The meaning of knowledge
Approaches to knowledge management
Knowledge management issues
Implementing knowledge management
Knowledge management defined
Knowledge management is about getting knowledge from those who have it to those who need it in order to improve organizational effectiveness. Knowledge management is about storing and sharing the wisdom, understanding and expertise accumulated in an enterprise about its processes, techniques and operations. It treats knowledge as a key resource that furthers organizational ...
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