14.4. Use Job–Specific Cases
In Chapter 1 we defined three types of instruction for e-learning courses: teaching by show-and-tell (receptive), teaching by show-and-do (directive), and teaching by problem solving (guided discovery). We have evidence from successful thinking-skills programs that a guided discovery approach that relies on case-based learning is the most appropriate instructional technique for building workforce thinking skills. To illustrate this approach, we describe two domain-specific multimedia programs: BioWorld, designed to teach biology students scientific reasoning, and Accelerate Expertise, designed to teach bank agents how to research and analyze a commercial loan application.