CCBA® and CBAP® Certifications Study Guide

Key things to know when using this technique

This technique is about performing a systematic and structured analysis of a problem by delving into the problem's origin and uncovering its true cause.

A root cause analysis can be used to perform a reactive analysis. A reactive analysis is when a problem occurs and a solution is needed. A root cause analysis is used to identify what caused the problem in the first place.

On the other hand, a root cause analysis can also be applied as a preventative measure to try and identify problem areas and their causes. This way, preventative action can be taken.

Two common root cause analysis methods are as follows:

• The fishbone diagram: This diagram starts by describing the effect and then builds up ...