May 2020
Intermediate to advanced
542 pages
18h 28m
English
Content preview from CCBA® and CBAP® Certifications Study Guide
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Key things to know when using this technique
It is important to know that the balanced scorecard technique is a strategic management technique that aims to measure an organization's performance beyond purely considering the financial metrics. The four dimensions it measures are as follows:
- Learning and growth: This dimension captures measures relating to employee training and learning, corporate culture, and/or product innovations.
- Business process: This dimension is interested in metrics that show how well the organization's products meet the customers' needs.
- Customer: This dimension captures metrics relating to customer satisfaction, focus, and the delivery of value from their perspective.
- Financial: This dimension represents key financial ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.