May 2020
Intermediate to advanced
542 pages
18h 28m
English
Content preview from CCBA® and CBAP® Certifications Study Guide
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Interaction skills
When we refer to interaction skills, we are referring to all types of interaction with every type of stakeholder across every level of an organization. A business analyst is placed in a unique position where their role requires them to be able to engage with different types of stakeholders in ways that are most suitable to the individual. Interaction often involves demonstrating leadership and encouragement and promoting the value of a particular change or initiative.
There are a number of specific core competencies identified as part of interaction skills. They include the following:
- Facilitation
- Leadership and influencing
- Teamwork
- Negotiation and conflict resolution
- Teaching
Let's now consider each of these core competencies ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.