CCBA® and CBAP® Certifications Study Guide

Element 5: Performance variations

The difference between the expected and actual performance represents a variance that is considered when analyzing solution performance. Root-cause analysis may be necessary to determine the underlying causes of significant variances within a solution.

One of the key aspects of this task is for the business analyst to understand the stakeholder's expectations in terms of the desired business value they seek and then compare this with the actual performance measure results. If there is a large variance between what the actual business value is that the solution is delivering and the desired business value, then it is the role of the business analyst to work out why there is a variance.

Let's consider a practical ...