CCBA® and CBAP® Certifications Study Guide

Element 2: Defining measurable evaluation criteria

While the expected benefits are defined as part of the future state, the specific measurement criteria and evaluation process may not have been included. Business analysts define the evaluation criteria that will be used to evaluate how successful the change has been after the solution is implemented.

This element is about the business analyst defining the expected benefits a solution will bring to the business in a way that is measurable. It is often required for the business analyst to start by setting a baseline for the agreed measurable benefits identified and then track the benefits realization over an agreed period.

Let's look at a real-world example for identifying and capturing a ...