Change
This core concept refers to how a change strategy is implemented to support the defined future state.
Let's look at an example to bring this concept of Change to life:
The New Orleans Electricity Company recently made the strategic decision to only issue electronic statements to their customers. A recent legislative change has allowed this to be implemented and, due to the high costs associated with paper-based statements and their distribution, the new legislation was a piece of very welcome news. A change strategy has to be defined to outline how customers will be transitioned from receiving paper-based statements in the mail to only receiving their statements electronically via email or via the electricity company's customer portal. ...
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