CCBA® and CBAP® Certifications Study Guide

Element 1: Gain agreement on commitments

A key challenge that business analysts often face is the availability and focused commitment of the relevant stakeholders to participate and contribute to the business analysis efforts. It is therefore recommended that the business analyst determines what level of commitment of time and resources would be required as early as possible so that this could be planned for and agreed on early in the initiative. This agreement can be made formally or informally as long as the expectations are clear from the perspectives of both the business analysis team and the business stakeholders.

Example of gaining an agreement on commitments:

For example, a subject-matter expert from the payroll department maybe promised ...