CCBA® and CBAP® Certifications Study Guide

Element 2: Conflict and issue management

As a business analyst, you are responsible for gaining consensus on requirements well in advance of asking stakeholders to formally approve any requirements. Stakeholders and stakeholder groups may have different opinions, priorities, and perspectives with regard to the requirements and hence conflicts may need to be identified and resolved prior to seeking formal approval from stakeholders or key decision-makers. It is the role of the business analyst to continuously monitor and work with stakeholders to resolve any issues or points where there may be conflicts.

Let's consider the following practical example to understand this concept further:

Choosing a new family vehicle might cause a lot of ...