CCBA® and CBAP® Certifications Study Guide

Key things to know when using this technique

This technique outlines all the roles and solution activities associated with each role when using a particular solution.

To simplify this technique, let's look at an everyday practical example of some common solution roles.

Administrator, Staff, and Support roles can each perform different functions in a system. For example, the Administrator role can perform all of the functions in a solution whereas the Staff role can only update and create new staff records using the system. When a new user gets access to the system, they are assigned a role. Depending on their role in the system, they are able to perform different types of functions using this system.

A business analyst will often identify ...